Shipping Policy

At Loom, we want your order to reach you quickly and reliably. Please read below for full details on our shipping process.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will begin processing the next business day.

Once your order has shipped, you'll receive a confirmation email with tracking information.

Shipping Rates & Delivery

We currently ship to addresses within South Africa only.

Estimated delivery time: 2 business days from the time your order ships (in addition to processing time).

Courier Partners

We ship using Aramex and The Courier Guy, depending on your location and order details. You'll receive tracking information via email once your order is on its way, so you can follow its journey to your door.

Order Tracking

Once your order ships, you'll receive a tracking number by email. If you haven't received tracking information within 3 business days of placing your order, please reach out to us at info@tryloom.co.za .

Delays

While we aim to meet the timeframes above, delays can occasionally occur due to high order volumes, courier disruptions, weather, or other circumstances beyond our control. We'll do our best to keep you informed if your order is delayed.

Incorrect Shipping Information

Please double-check your shipping address at checkout. Loom is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible at info@tryloom.co.za  and we'll do our best to update it before it ships.

Questions?

If you have any questions about your order or our shipping process, reach out to us at info@tryloom.co.za and we'll be happy to help.